Tear down old operational silos
For more accurate problem identification and problem resolution it is absolutely essential to break down IT infrastructure silos between platforms, networks and staff.
Many ITOM systems available today silo the data they collect and don't make it particularly easy to acquire data from disparate sources. Acquire helps you tear down old operational silos and utilise data generated anywhere in your infrastructure. Enrich your availability events from pertinent data from anywhere, for example check-in logs from a version control system or messages on a social media stream. It all adds up to getting far more out of your existing ITOM system.