Is Outdated Agent Technology the Achilles Heel of Service Assurance Software?
VanillaPlus is one of the industry's most well respected publications, reporting on major technological changes impacting the communications market and the effects of the global credit crisis.
The article, written by Dan Baker, a co-founder of Technology Research Institute (TRI), is entitled; "Is outdated agent technology the Achilles Heel of service assurance software?"
During the interview, Dan and Mark talk openly about the industry's growing concern that outdated agent technology is affecting the quality of the entire OSS and BSS. The interview also touches on management layer integration problems, agent intelligence, changing licensing models and the need for NGOSS plug and play.
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